True to the motto „The solution does not matter how the problem arose“ the client has the key to resolving the conflict: his/her own behavior has led to reactions and back-reactions, which, in this case, has further aggravated the conflict over years.

There is no conflict at all times, which is why the exceptions, i.e. the conflict-free phases, should be deepened by asking targeted questions. 

After all, it is important to draw the client’s attention to observable progress in the near future, because once „the ball is rolling“, progress is more or less „inevitable“.

Such conflicts can lead to real crisis: I will offer you an online test next week … – stay healthy und confident … 🙂