You know the dilemma: Our job would be ok but one or more colleagues are not – and our disputes have gone so far that we cannot ignore them any more. What could we do to mitigate the situation?
A proven process follows these steps:
- Take a helicopter perspective:
If conflicts escalate then we must switch to a neutral ‘emergency communication‘ such as ‘Let’s stop here!’ - Regulate your emotions:
Take a deep breath, go out for 5 min walk or think of something nice! - Constructive conflict talks:
(i) Objectively describe the situation, (ii) express your feelings and (iii) formulate your wish! - Do not bother about quirks of others:
Just accept them if they do not affect your performance – it’s just a colleague, you are not married! - Focus on your own concerns:
Do not embark on daily office soap operas but focus on your strengths, goals and competencies! - Influence team climate:
Stay objective, calm and humorous – or bring along some unexpected cookies …
… and last but not least: stay healthy and confident … 🙂
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